Refund Policy

Refunds are available for paid courses, subscriptions, and event registrations under the following conditions:

• Refund requests must be submitted within 7 days of purchase
• Course progress must not exceed 25% of total content
• Subscription plans are eligible for refund only within the first 7 days of activation
• Event registration refunds must be requested at least 48 hours before the event start time
• Internship program fees are non-refundable once the internship has commenced
• Certificate re-issuance fees are non-refundable

The following purchases are not eligible for refunds under any circumstances:

• Free courses or trial access periods
• Courses where more than 25% of course content has been accessed
• Downloadable resources, lab environments, or tools already delivered
• Certificate generation and verification fees
• Coupon or discount code purchases
• Purchases made more than 7 days ago
• Accounts that have violated our Terms of Service

To initiate a refund, follow these steps:

• Log in to your SWT dashboard and navigate to Billing → Purchase History
• Click "Request Refund" next to the eligible purchase
• Provide the reason for your refund request
• You will receive an email confirmation within 24 hours
• Alternatively, email billing@securewithtechies.com with your registered email, order ID, and reason for refund

Once your refund request is approved, the following timelines apply:

You may cancel your subscription at any time from your dashboard. Upon cancellation:

• Your access continues until the end of the current billing period
• No further charges will be applied after cancellation
• Pro-rated refunds are not available for partial months
• Annual plan holders may request a pro-rated refund within the first 30 days if no content has been accessed
• Team/Enterprise plans follow separate cancellation terms as outlined in the service agreement

Instead of a refund, you may request a course exchange under the following conditions:

• The original course progress must not exceed 10%
• Exchange must be requested within 7 days of purchase
• The replacement course must be of equal or lesser value
• If the replacement course is of higher value, you pay the difference
• Each purchase is eligible for one exchange only

If you file a chargeback or payment dispute with your bank or payment provider without first contacting us:

• Your SWT account may be suspended pending investigation
• All active course enrollments and certificates may be temporarily revoked
• We will provide transaction evidence to the payment provider
• If the chargeback is resolved in our favor, a ₹500 administrative fee may apply to reinstate access
• We encourage you to contact us directly at billing@securewithtechies.com before initiating any dispute

We understand that exceptional situations arise. In the following cases, refund eligibility may be extended beyond standard timelines:

• Technical issues that prevented access to purchased content (verified by our support team)
• Duplicate charges or billing errors
• Medical emergencies (documentation may be required)
• Course content significantly differs from the published description

SECUREWITHTECHIES LLP reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page with an updated date. Continued use of the Platform after any changes constitutes acceptance of the revised policy.

For purchases made before a policy change, the refund policy in effect at the time of purchase will apply.